Customer Success Specialist

San Francisco Bay Area / Remote

Part-time or Full-Time

Some companies want to change the world. At UrbanLeap, we’re starting by changing cities. We’re a passionate team of techies and former public servants dedicated to helping local government officials bring transformative solutions to their communities.

You don’t have to have a strong civic spirit, but it helps…Take a leap and join a dynamic, open-minded company, where every day offers a chance to make a meaningful impact on the lives of millions of city dwellers.


UrbanLeap is seeking a high-energy, ambitious and passionate customer implementation manager. This is an exciting time to join a rapidly-growing company. In this position, you will work closely with our customer success team to set our customers up for success by completing the implementation of their account and conducting advanced research to deliver meaningful and actionable insights to our customers. This role requires outstanding research and project management skills.

You’ll have the opportunity to:

  • Transition customers from Sales to post-sales status
  • Assist with customer’s account implementation - templatizing documents, collecting information to complete account setup, etc...
  • Collect strategic information to understand customer needs and objectives
  • Conduct market research to help customers achieve their goals - eg. vendor landscape research, search for solicitation documents issued by other agencies on similar topics, etc...
  • Enter data into company’s CRM and customer’s account
  • QA/QC customers’ output

We’re looking for:

  • Market research experience
  • Proficient with Excel / Google Sheets
  • Passion for local governments 
  • Past experience with the public sector is a plus, but not mandatory
  • Meticulous, detail-oriented and data-focused
  • Clear communicator and writer
  • Take pride in your work and achieving challenging goals
  • Intellectually curious and creative problem-solver

Apply Now