Customer Success Manager

San Francisco Bay Area, Remote


UrbanLeap is rewriting the way governments spend 1.8 trillion dollars yearly to procure new solutions and services. In their quest to improve the life quality of millions of residents, cities as diverse as Sacramento, Washington, D.C, and Tel Aviv use our platform to procure better solutions, at lower costs, and at record speeds.

We’re a passionate fast-paced team of techies and former public servants dedicated to helping government officials bring better solutions to their communities. We’d like you to share this passion with us.

As a customer success manager on our team, you’ll be helping governments make best use of taxpayer dollars. You’ll be responsible for the implementation, ongoing relationship, and the success of our customers. Public servants will see you as their partner and strategic advisor as they spend millions of dollars to benefit their residents.

You’ll have the opportunity to:

  • Use a consultative approach to identify our customer needs and articulate their strategic priorities around goals, milestones and metrics
  • Plan, lead and execute on-boarding plans to optimize the implementation of the platform and ensure a successful adoption of UrbanLeap by key personnel at the customer
  • Assist with customers’ procurement planning, execution and share best practices developed by other agencies across UrbanLeap’s portfolio of customers
  • Work closely with Sales, Product, Engineering and Design, and compliment key product discussions by gathering and communicating customer feedback and feature requests to internal teams

We’re looking for:

  • Bachelor’s Degree in business, public administration, urban development, or related fields
  • 2 years of experience in Customer Success Management within fast-growing companies; alternatively, 2 years of experience as a strategic consultant in a leading consulting firm
  • Great listener with an ability to demonstrate empathy and develop a passion for our customers missions and challenges
  • Strong interpersonal skills and a track record of building collaborative relationships, especially at an executive level
  • Experience driving complex process changes and ability to influence executive teams - mayors, city managers and chief information officers.
  • Ability to work independently and as a collaborative team player, with strong time management & prioritization skills
  • Experience with government procurement and purchasing rules is a plus

We're a distributed team and offer competitive salaries, equity, and benefits.

Apply Now