Privacy Policy

Last Updated: 3/13/2020

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SCOPE

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This Privacy Policy applies to personal information processed by UrbanLeap Inc. (“UrbanLeap,” “we,” “us,” and  “our”)  in  the  course  of  our  business,  as  collected  from  our  website  (the  “Site”),  the  UrbanLeap platform and our related online and offline offerings (collectively, the “Services”).

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All capitalized terms not defined in this Privacy Policy will have the meanings set forth in the UrbanLeap Terms of Service.

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NATURE OF THE SERVICES‍

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UrbanLeap provides, via the Services, an online platform that enables users associated with municipalities or other governmental entities (“Cities”) and users who are contractors and service providers (“Vendors”) to communicate and coordinate with each other for the provision and procurement of products, services and technologies in connection with certain projects and other undertakings that Cities desire to complete (“Projects”). Cities wishing to solicit submissions and other Vendor information for public projects may publish  a  Project  listing  to  the  Services  with  relevant  information  describing  such  Project,  including applicable deadlines, specifications and other terms, restrictions and requirements governing the Project (the  information,  collectively,  “Project  Information”;  the  publication  itself,  a  “Listing”).  Vendors  may submit  responses,  quotes,  and  proposals  (collectively,  “Submissions”)  with  details,  descriptions, specifications,  pricing,  images  and  any  other  information  relevant  to  the  Project  Information  of  the applicable Listing (collectively, “Submission Information”) to a Project via the Listing.

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PERSONAL INFORMATION WE COLLECT‍

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When you use our Services, we may collect the following categories of personal information:

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Information You Provide to Us.

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• Account and Profile Information. When you  create an account  on behalf of either a City  or a Vendor,  we  collect  personal  information  about  you  including  your  name,  email  address,  and professional details. You may also have the option of adding a profile photo and other details to your profile information to be displayed on our Services.
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• Project  Information,  Submission  Information,  and  Submitted  Content. When  you  use  the Services,  UrbanLeap  may  collect  Project  Information,  Submission  Information,  Submitted Content, and  other  information  related  to  Projects and  Listings. This  information may  include personal information about you and other individuals and information about  the performance and progress of Cities and Vendors on Projects and other initiatives.
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• Interactive  Features.  UrbanLeap  may  offer  interactive  features  such  as  commenting functionalities,  collaboration  and  project  management  tools,  forums,  chat  and  messaging services,  and  social  media  pages.  UrbanLeap  and  other  individuals  who  use  our  Services  may collect  the  information  you  submit  or  make  available  through  these  interactive  features.  Any 2information shared on the public sections of these channels will be considered “public” and will not be subject to the privacy protections referenced herein.
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• Surveys. We may contact you to participate in surveys, including customer satisfaction surveys. If you decide to participate, you may be asked to provide certain information which may include personal information.  
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• Communications with Us. We may collect personal information from you such as email address, phone number, or mailing address when you request information about our Services, sign up for our newsletter, request customer or technical support, or otherwise communicate with us.
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• Customer  Service  and  Support.  If  you  call  or  otherwise  interact  with  UrbanLeap’s  customer service and support, we may collect the information you provide to us. In addition, we may record telephone calls between you and our representatives for training and quality assurance purposes.  
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• Conferences, Trade  Shows, and  other  Events. We may attend  conferences,  trade  shows, and other events where we collect personal information from individuals who interact with or express an interest in UrbanLeap and/or the Services. If you provide us with any information at one of these events, we will use it for the purposes for which it was collected.
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• Business Development Efforts. UrbanLeap may collect personal information directly from you or from other sources as a result of our business development and strategic partnership efforts.
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Information We Collect Through Your Use of the Services.  

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We  may  collect  certain  information  automatically  when  you  use  the  Services.  This  information  may include your Internet protocol (“IP”) address, user settings, IMEI, MAC address, Technologies including cookie  identifiers,  mobile  advertising  and  other  unique  identifiers,  mobile  carrier,  details  about  your browser, operating system or device, location information (including inferred location based off your IP address), Internet service provider, pages that you visit before, during and after using the Services, and other information about how you use the Services. Information we collect may be associated with your account and the devices you use.  

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Cookies, Web Beacons, and Personalized Advertising. We, as well as third parties that provide content,  advertising,  or  other  functionality  on  the  Services,  may  use  cookies,  pixel  tags,  local storage, and  other  technologies  (“Technologies”)  to automatically  collect information  through the Services. Technologies are essentially small data files placed on your device that allow us and our  partners  to  record  certain  pieces  of  information  whenever  you  visit  or  interact  with  the Services.

• Cookies.  Cookies  are  small  text  files  placed  in  visitors’  device  browsers  to  store  their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly.
• Pixel  Tags/Web  Beacons.  A  pixel  tag  (also  known  as  a  web  beacon)  is  a  piece  of  code embedded on the Services that collects information about users’ engagement. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e‐mails to understand whether messages have been opened, acted on, or forwarded.

Analytics.  We  may  use  Google  Analytics  and  other  service  providers  to  collect  information regarding user behavior and user demographics on the Services.

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For  more  information  about  Google  Analytics,  please  visit www.google.com/policies/privacy/partners.  You  can  opt  out  of  Google’s  processing  of  data generated by your use of the Services by visiting http://tools.google.com/dlpage/gaoptout.

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Session Replay Providers. We use FullStory for session replay analytics. FullStory’s service allows us to record and replay an individual’s interaction with the Services. This helps us understand our customer’s experience and how we can improve our Services.

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For more information about FullStory, please visit https://www.fullstory.com/legal/privacy. You can  opt  out  of  FullStory’s  processing  of  your  information  by  visiting https://www.fullstory.com/optout.  

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Interactions  with  the  Services. We  may  collect  certain  information  about  how  you  interact  with the Services. For example, we may collect information about the features you use, the links you click on, the type, size and filenames of attachments you upload to the Services, frequently used search terms, how you interact with others on the Services, and how you use the Services. We also collect information about the teams and people you work with and how you work with them, like who you collaborate with and communicate with most frequently.

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Information from Other Sources.

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We may collect personal information about you from other sources, including third party services, Cities and Vendors, other UrbanLeap users, and other sources.  

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Third‐Party  Services.  When  you  access,  integrate  or  link  a  third‐party  service  with  our  Services,  for example, a third‐party login service, we may collect information about you from that third party that you have made available via your privacy settings.

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Cities and Vendors. Cities and Vendors may provide us information about you to facilitate your use of the Services.

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Other UrbanLeap Users. Other UrbanLeap users may provide information about you when they submit content  through  or  otherwise  interact  with  the  Services.  For  example,  you  may  be  mentioned  in  a comment, proposal, or a survey by someone else. We may also receive your email address from other users of the Services when they provide it in order to invite you to the Services.

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Other  Sources. We  may  obtain  information  from  other  sources  and  organizations.  This  supplemental information allows us to verify information that you have provided to us and to enhance our ability to provide you with the Services.

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HOW WE USE YOUR INFORMATION

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‍We process information for a variety of business purposes, including:

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To Provide the Services, Products, or Information Requested.

• Fulfill our contract with you or your employer;  
• Manage your account and information;
• Help you manage the documentation and evaluation of requests for proposals;
• Allow you to work and collaborate on the Services;  
• Assist you with Project management;
• Respond to questions, comments, and other requests;
• Provide access to certain areas, functionalities, and features of our Services;
• Answer requests for customer or technical support; and
• Process your payment card and/or other  financial information  to  facilitate your use of  the Services.

Administrative Purposes.

• ‍‍Pursue legitimate interests, such as direct marketing, research and development  (including marketing research), network and information security, and fraud prevention;  
• Measure interest and engagement in the Services;
• Develop of new products and services;  
• Improve our products and Services;  
• Ensure internal quality control and safety;
• Verify individual identity;
• Carry out audits;
• Communicate with you about activities on the Services and changes to our agreements;
• Prevent and prosecute potentially prohibited or illegal activities;  
• Enforce our agreements; and  
• Comply with our legal obligations.  
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Marketing Our Products and Services. We may use personal information to tailor and provide you withcontent and advertisements. We may provide you with these materials as permitted by applicable law.  

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Some  of  the  ways  we  market  to  you  include  email  campaigns,  custom  audiences  advertising,  and “interest‐based” or “personalized advertising.”  

If you have any questions about our marketing practices or if you would like to opt out of the use of your personal information for marketing purposes, you may contact us at any time as set forth below.  

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De‐identified and Aggregated Information Use. We may use personal information and other information about  you  to  create  de‐identified  and/or  aggregated  information,  such  as  de‐identified  demographic information, de‐identified location information, de‐identified or aggregated trends, reports, or statistics, or other analyses we create. De‐identified and aggregated information is not personal information, and we may  use and  disclose  such information in a  number  of ways, including  research, internal analysis, analytics, and any other legally permissible purposes.

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Sharing Content with Friends or Colleagues. Our Services may offer various tools and functionalities. For example, we may allow you to provide information about your friends through our referral services. Our referral services may allow you to forward or share certain content with a friend or colleague, such as an email inviting your friend to use our Services.

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Technologies. Our uses of such Technologies fall into the following general categories:

• Operationally Necessary. This includes Technologies that allow you access to our Services that are required  to identify irregular behavior, prevent  fraudulent activity and improve security or that allow you to make use of our functions;
• Performance  Related.  We  may  use  Technologies  to  assess  the  performance  of  our  Services, including as part of our analytic practices to help us understand how our visitors use the Services;
• Functionality Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our Services and keeping track of your specified preferences or past pages viewed;
• Advertising or Targeting Related. We may use first‐party or third‐party Technologies to developand deliver content, including ads  relevant  to your interests, on our Services or on  third‐party sites.

Consent. UrbanLeap may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent.

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HOW WE DISCLOSE YOUR INFORMATION  

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Information  Shared  with Other UrbanLeap Users. When  you  use  the  Services,  including  UrbanLeap’s interactive features, your information may be shared with other Cities, Vendors, and UrbanLeap users. This information can include personal information about yourself and details about the Projects you are involved with. Any information shared on the public sections of the Services will be considered “public” and will not be subject to the privacy protections referenced herein. Cities and Vendors participating in a Project you are involved with may access, use or export the information you provide. In such cases, your information may also be subject to  the  relevant City’s or Vendor’s privacy policy. UrbanLeap does not control and is not responsible for the privacy and security practices of Cities, Vendors, or other individuals.  

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Discover Feature. The information that Cities, Vendors, and other individuals provide or generate through our Services can be viewed by other users of UrbanLeap through our “Discover” feature. Using Discover, UrbanLeap users can review past Projects and initiatives and find information about the Cities, Vendors, and  other  individuals  involved.  This  includes,  but  is  not  limited  to,  contact  information  of  Project managers,  related  network  connections,  key  Project  performance  metrics  and  results,  and  Vendor evaluation criteria and results.  

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Third‐Party Applications. UrbanLeap’s Services may allow you to modify the functionality of the Services by  installing  or  using  third  party  applications  within  the  Services.  Doing  so  may  give  third‐party applications access to your account and information about you like your name and email address, and any information you share with those applications. These third‐party applications are not controlled by us. We encourage our users to read the terms of service and privacy policies of each third‐party application with which they interact. We do not endorse, screen or approve, and are not responsible for the practices of 6such services. Using these third‐party applications is at your own risk.

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Service Providers. We may share any personal information we collect about you with UrbanLeap’s third‐party service providers. The types of service providers to whom we entrust personal information include service providers for: (i) the provision of the Services; (ii) the provision of information, products, and other services you have requested; (iii) marketing and advertising; (iv) payment processing; (v) customer service activities; and (vi) the provision of IT and related services.

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Affiliates. We may share personal information with our affiliated entities.

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Business  Partners. We  may  provide  personal  information  to  business  partners  to  provide  you  with  a product or service you have requested. We may also provide relevant personal information to business partners with whom we jointly offer products or services.  

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Interest‐Based  or  Personalized  Advertising.  Through  our  Services,  UrbanLeap  may  allow  third‐party advertising partners  to set Technologies and other  tracking  tools  to collect information regarding your activities and your device (e.g., your IP address, cookie identifiers, page(s) visited, location, time of day). These  advertising  partners  may  use  this  information  (and  similar  information  collected  from  other services) for purposes of delivering personalized advertisements to you when you visit third party services within  their  networks.  This  practice  is  commonly  referred  to  as  “interest‐based  advertising”  or “personalized  advertising.”  If  you  prefer  not  to  share  your  personal  information  with  third  party advertising partners, you may follow the instructions below.  

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APIs  and  Software  Development  Kits.  We  may  use  third  party  APIs  and  software  development  kits (“SDKs”)  as  part  of  the  functionality  of  our  Services.  APIs  and  SDKs may  allow  third  parties  including advertising partners to collect your personal information to provide content that is more relevant to you. For more information about our use of APIs and SDKs, please contact us as set forth below.  

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Disclosures to Protect Us or Others. We may access, preserve, and disclose your personal information if we believe doing so is required or appropriate to: (i) comply with law enforcement or national security requests and legal process,  such as a  court order  or  subpoena; (ii) protect your, our or others’  rights, property, or safety; (iii) to collect amounts owed to us; (iv) when we believe disclosure is necessary or appropriate to prevent financial loss or in connection with an investigation or prosecution of suspected or  actual  illegal  activity;  or  (v)  if  we,  in  good  faith,  believe  that  disclosure  is  otherwise  necessary  or advisable.

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Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.

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INTERNATIONAL DATA TRANSFERS

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‍All  information  processed  by  us  may  be  transferred,  processed,  and  stored  anywhere  in  the  world, including but not limited to, the United States and other countries.  

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YOUR CHOICES

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General. You may have  the  right  to object  to or opt out of certain uses of your personal information. Where  you  have  consented  to  the  processing  of  your  personal  information,  you  may  withdraw  that consent at any time by contacting us as described below.

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Email Communications. If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email. Note that you will continue to receive transaction‐related emails regarding products or Services you have requested. We may also send you certain non‐promotional communications regarding  us  and  our  Services,  and  you  will  not  be  able  to  opt  out  of  those  communications  (e.g., communications regarding the Services or updates to this Privacy Policy).

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Technologies and Personalized Advertising. If you would like to opt‐out of the Technologies we employ on the Services, you may do so by blocking, disabling, or deleting them as your browser or device permits.  Please note that cookie‐based opt‐outs are not effective on mobile applications. However, you may opt‐out of personalized advertisements on some mobile applications by following the instructions for Android and iOS.  

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The online advertising industry also provides websites from which you may opt‐out of receiving targeted ads  from advertisers  that participate in self‐regulatory programs. You can access  these, and also learn more  about  targeted  advertising  and  consumer  choice  and  privacy,  at www.networkadvertising.org,  www.youronlinechoices.eu  and www.aboutads.info/choices.  

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Please note you must separately opt out in each browser and on each device.

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“Do Not Track”. Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

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INDIVIDUAL RIGHTS IN PERSONAL INFORMATION

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‍For  purposes  of  the  California  Consumer  Privacy  Act,  UrbanLeap  does  not  “sell”  your  personal information.  

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In accordance with applicable law, you may have the right to: (i) request confirmation of whether we are processing your personal information;  (ii) obtain access  to or a copy of your personal information;  (iii) receive an electronic copy of personal information that you have provided to us, or ask us to send that information to another company (the “right of data portability”); (iv) restrict our uses of your personal information;  (v)  seek  correction  or  amendment  of  inaccurate,  untrue,  incomplete,  or  improperly processed  personal  information;  and  (vi)  request  erasure  of  personal  information  held  about  you  by UrbanLeap, subject  to certain exceptions prescribed by law. If you would like  to exercise any of  these rights, please contact us as set forth below.  

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We will process such requests in accordance with applicable laws. To protect your privacy, UrbanLeap will take steps to verify your identity before fulfilling your request.

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DATA RETENTION

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We retain the personal information we receive as described in this Privacy Policy for as long as you use our  Services  or  as  necessary  to fulfill  the  purpose(s)  for  which  it  was  collected,  provide  our  Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

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SECURITY OF YOUR INFORMATION  

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We  take steps  to ensure  that your information is  treated securely and in accordance with  this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized disclosure.

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Please recognize that you play a vital role in protecting your own personal information. If you suspect that your  personal  information  has  been  compromised,  especially  account  and/or  password  information, please lock your account and contact UrbanLeap customer service immediately.  

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By using the Services or providing personal information to us, you agree that we may communicate with you  electronically  regarding  security,  privacy,  and  administrative  issues  relating  to  your  use  of  the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by sending a notice through the Services or by sending an e‐mail to you.  

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THIRD PARTY WEBSITES/APPLICATIONS  

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The  Services  may  contain  links  to  other  websites/applications  and  other  websites/applications  may reference or link to our Services. These third‐party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.

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CHILDREN’S INFORMATION

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The Services are not directed to children under 13 (or other age as required by local law), and we do not knowingly collect personal information  from children. If you learn that your child has provided us with personal information without your consent, you may contact us as set forth below. If we learn that we have collected any child’s personal information in violation of applicable law, we will promptly take steps to delete such information.

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SUPERVISORY AUTHORITY

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If  you  are  located  in  the  European  Economic  Area,  you  have  the  right  to  lodge  a  complaint  with  a supervisory authority if you believe our processing of your personal information violates applicable law.

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CHANGES TO OUR PRIVACY POLICY

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‍We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use the Services after the new Privacy Policy takes effect.

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CONTACT US

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‍If you have any questions about our privacy practices or this Privacy Policy, please contact us at:

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UrbanLeap, Inc.  

350 Townsend St, Suite 312  

San Francisco, CA 94107

info@urbanleap.io